The agency focuses on effective interaction/persuasion with customers in 1st phase and ultimate legal remedies available under law if 1st phase fails. Above all, we always strive to protect interest of the bank in all circumstances both financially and legally. We maintain our professional ethics of highest standard in upholding reputation of banks.  
Our staff are fully trained in fair and ethical recovery practices as per guidelines issued by Reserve Bank of India and strictly adhere to the law of the land while dealing with customers. Our primary concern is to always protect interest and reputation of banks. We regularly update our staff on latest recovery law and bank policy to enable them to understand debt market and function in an organized and disciplined manner.